Privacy policy

Zero Grid Privacy Policy

This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase through www.zerogrid.com.au (referred to as the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit our Site, certain information about your device is automatically collected, including details about your web browser, IP address, time zone, and some of the cookies stored on your device. As you navigate our Site, we gather information about the specific web pages or products you view, the websites or search terms that led you to our Site, and how you interact with our Site. This information, collected automatically, is referred to as "Device Information."

When you use our website, we may collect specific personal information from you, which includes your name, email address, phone number, billing address, shipping address, payment information, and your purchase history.

We may collect your personal information through various means, such as when you:

  • Place an order on our website
  • Create an account on our website
  • Subscribe to our newsletter or other marketing communications
  • Contact us via email, phone, or chat
  • Participate in surveys or contests
  • Use our website, including browsing and search history

We gather Device Information through the following technologies:

  • "Cookies" are data files placed on your device or computer, often containing a unique, anonymous identifier. For more information on cookies and how to disable them, visit http://www.allaboutcookies.org.
  • "Log files" track actions on the Site, collecting data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about your browsing behaviour on the Site.

Additionally, when you make a purchase or attempt to do so on the Site, we collect specific information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as "Order Information."

In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect primarily to fulfill orders placed on the Site, which includes processing payment information, arranging for shipping, and providing invoices and order confirmations. Additionally, we use Order Information to:

  • Communicate with you
  • Review orders for potential risk or fraud
  • Provide you with information or advertising regarding our products or services in line with your preferences

We utilize the Device Information we collect to screen for potential risk and fraud, particularly related to your IP address. Furthermore, we use Device Information to enhance and optimize our Site, such as generating analytics on how our customers browse and interact with the Site and evaluating the effectiveness of our marketing and advertising campaigns.

Text marketing (if applicable): With your consent, we may send text messages about our store, new products, and updates, including Checkout Reminders. Webhooks trigger the Checkout Reminders messaging system.

We use your personal information for various purposes, including:

  • Managing and fulfilling your orders, including processing payments and shipping products
  • Providing customer service and support, responding to inquiries and addressing issues
  • Communicating with you about your orders, our products, services, and promotions
  • Enhancing our website by analysing user behavior and preferences
  • Sending marketing and promotional materials, including newsletters and special offers
  • Conducting research and surveys to improve our products and services

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to assist us in using your Personal Information as described above. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the Site. You can find more information on how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

We share your information with the following business partners, who only collect, use, and disclose your information as necessary to perform the services they provide to us. We do not sell your personal information to third parties.

  • E-commerce platform providers that enable you to place orders and make payments online
  • Our CRM Business Software provider to facilitate order processing and account management
  • IT service providers when necessary to support internal IT issues
  • Our Warehousing and Operations team responsible for picking and packing orders
  • Couriers and Postal Services to assist in product delivery
  • Our Payment Gateway Provider, if used in your transaction, may receive your details and use information from credit reference agencies and fraud prevention agencies to prevent fraud and verify your identity
  • Our independent Reviews provider, only after you have purchased a product, for reviewing purchased products or services

Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or protect our rights.

As explained earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information on how targeted advertising works, visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not change our Site's data collection and usage practices when we receive a Do Not Track signal from your browser.

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletion of your personal information. If you wish to exercise this right, please contact us using the contact information provided below.

Additionally, if you are a European resident, please note that we process your information to fulfill contracts we may have with you (e.g., when you place an order through the Site) or to pursue our legitimate business interests, as listed above. Your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records until you request its deletion.

MINORS

Our Site is not intended for individuals under the age of 10 years old.

CHANGES

We may update this privacy policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us via email at support@zerogrid.com.au.